Complaints

It is of course unfortunate if you have a complaint about the service as you have experienced it. However, we kindly ask you to submit your complaint via email to the customer service department. This can be done by email, regular mail, and/or phone. Our customer service team will review the complaint and try to resolve it to everyone's satisfaction.

Our contact details:

FilRight
Nijverheidsweg 3
3401 MC IJsselstein

+31 (0)30 20 72 1 72
[email protected]

Upon receiving your complaint, we will send you a confirmation.

We will respond to your complaint within 24 hours of receipt. Should more time be required, we will inform you accordingly.

If you do not appreciate this option, you can also contact the mediation department of Stichting Webshop Keurmerk, with which FilRight is affiliated. If the mediation attempt does not lead to a satisfactory solution for any reason, you have the option to submit your dispute to the Disputes Committee (SGC).